How can we help?
We provide WhatsApp-only support for fast, direct assistance. Choose a topic below to open WhatsApp with a pre-filled message to our team.
Quick WhatsApp Actions
Tip: Replace placeholders like {Your Name} and {Plan} before sending.
Getting Started
1) Pick a plan at plans.ruvoplay.com
2) Complete secure checkout
3) Receive activation details via WhatsApp
Supported devices
- Smart TVs and Android TV/Fire TV devices
- Android phones/tablets
- Computers with a compatible player
Note: Ruvo Play does not provide content. We assist with account setup and access for licensed services.
Account & Billing
- Update plan or renewal date
- Add extra connections (Multi‑Line)
- View pricing and invoices
- Cancel monthly plans anytime
Troubleshooting
- Restart your device & router
- Ensure stable internet (25 Mbps+)
- Clear app cache or reinstall the player
- Double‑check activation details
Frequently Asked Questions
What is Ruvo Play?
Ruvo Play is a subscription management and support platform. We provide secure billing, account setup, and tools to access licensed third‑party digital services.
Do you provide content?
No. Ruvo Play does not create, host, stream, or distribute any media content. We support access and billing for authorized providers.
How many devices can I use?
Each plan includes one active connection. You can add more with our Multi‑Line options.
Can I cancel?
Monthly plans may be cancelled anytime. Prepaid plans remain active until the end of the paid period.
Do plans include updates?
Yes. All plans include free updates, maintenance, and account support.
How do I change my plan?
Open WhatsApp using the Change/Cancel Plan shortcut above and tell us what you’d like to switch to.
How do I add an extra connection?
Use the Add Extra Connection WhatsApp shortcut. We’ll confirm pricing and activate the additional connection.
Where do I see pricing?
Visit plans.ruvoplay.com for the latest plans and Multi‑Line options.